AlturaCare
NetSuite Managed Services for High-Growth Operators
Smarter support for a mission-critical system
NetSuite and Celigo are powerful platforms—but few mid-market companies have the in-house bandwidth or cross-functional expertise to manage them well.
AlturaCare is our structured, long-term managed services program for product-based companies who rely on NetSuite to operate, scale, and adapt… without the cost and complexity of building a full internal systems team.
What you get with AlturaCare
AlturaCare provides continuous support, system optimization, and strategic guidance in one simple engagement:
Application Support
Workflow adjustments, configuration updates, ticket-based help across ERP, Finance, Inventory, and Integrations.Proactive Monitoring
Celigo error resolution, system audits, and preemptive fixes to reduce recurring issues.Release Readiness
Regression testing, sandbox planning, and smooth deployment of NetSuite/Celigo upgrades.Training + Adoption
Live + on-demand sessions, onboarding content, role-based job aids, and documentation.Data + Supplier Governance
Supplier performance tracking, compliance support, and clean, structured data for better reporting.Flexibility for Projects
Zero-cost change orders allow you to shift the budget to project work as priorities evolve.
HealthCheck — Built into AlturaCare onboarding
Your AlturaCare engagement begins with a structured diagnostic we call the NetSuite HealthCheck—our deep dive into your system’s performance and pain points.
We conduct discovery meetings and a data audit to evaluate:
Integration health + error rates (Celigo, 3PL, Shopify, etc.)
Operational metrics: open invoices, transaction load, user counts, approval delays
Configuration gaps across Order to Cash, Procure to Pay, Record to Report
NetSuite usage, scalability risks, and strategic misalignment
The HealthCheck is exclusive to AlturaCare onboarding — it’s not offered as a standalone engagement — and you’ll walk away with a prioritized roadmap to stabilize, optimize, and evolve your NetSuite ecosystem… along with the team to help you do it.
Is AlturaCare right for you?
AlturaCare is a fit for teams that:
Are between $5M and $100M+ in revenue
Run NetSuite as a central nervous system across finance, ops, and fulfillment
Can’t justify an in-house systems team — but need full-stack support
Are outgrowing piecemeal consultants or chasing ad hoc help
Want proactive improvement, not reactive firefighting
Industries we serve:
DTC eCommerce
Wholesale & Distribution
Manufacturing & Hybrid Retail
What makes AlturaCare different
Team Depth: Developers, finance ops, architects, and integration specialists
Continuity: A dedicated client partner, team-wide knowledge retention
Strategic Flexibility: Budget can fund both support and projects
Clarity & Transparency: Monthly usage reports, real-time portal, flexible change orders
It’s not a help desk. It’s a fractional systems team — built around your business model.
Challenge: Celigo sync failures
AlturaCare Provides: Root cause resolution + stabilization
Challenge: Manual reconciliation
AlturaCare Provides: Workflow automation, dashboard visibility
Challenge: Pre-peak optimization
AlturaCare Provides: Load testing + workflow cleanup
Challenge: Reporting delays
AlturaCare Provides: Role-based dashboards + data cleanup
Challenge: Internal admin turnover
AlturaCare Provides: Continuity without rehiring risk
Let’s make NetSuite a strategic asset
You’ve already made a major investment in NetSuite. AlturaCare helps ensure that investment works harder — and smarter — for your team.
Ready to talk?