AlturaCare · your fractional business systems team
What happens the day your NetSuite person quits?
For most commerce brands, the back office runs on one person, or no one. AlturaCare replaces that risk with a standing team (NetSuite, Celigo, accounting) that works your systems every week on a plan you set together. Not a help desk you call when something breaks: a team that does the real, ongoing work and catches problems before you do. You set the capacity; we staff it and never go over.
Committed monthly fraction of a senior systems team: NetSuite + Celigo + automations. Not ACS tickets. Not pick-and-choose days. Continuity after build, not a cold front door.
Weekly reporting Planned cadence Proactive, not reactive Capacity you control
AlturaCare · weekly report
SentYour standing team every week · NetSuite + Celigo + accounting
What we did
Recommended next
Status
Living runbook · 47 procedures documented. Every fix, root cause, and recovery step stays written down, so the answer outlives any one person's memory.
Illustrative weekly report · anonymized: your cadence, your systems, your team
A team, not a person
One hire can't be a master of every trade.
The back office of a modern commerce brand runs on NetSuite, Celigo, and accounting all at once. No single person is deep in all three. They're a mile-deep specialist or a mile-wide generalist, never both. AlturaCare gives you the whole stack: a standing team where each part is owned by someone who actually knows it, working your systems on a plan you set together.
It's the continuity pillar of how Altura works, alongside the AI Accelerator (teach your team to use real AI on real work), Vista Recon (the money behind the order, tied out to the penny), and LaunchPad (add new channels without adding headcount). AlturaCare is the team that runs all of it.
Why a team beats a hire
Six things an in-house seat structurally can't give you.
These are the reasons brands stop trying to solve systems coverage with one job req, and what they're really buying when they don't.
Key-person risk, solved
For most brands the back office runs on one person, or no one. They leave, get sick, take a vacation, and everything stops. A standing team means the knowledge never lives in a single head, so the day your NetSuite person quits isn't the day your operations do.
No master of no trade
Even your best hire can't be deep in NetSuite admin, Celigo, accounting, and Shopify all at once. That person is a mile-deep specialist or a mile-wide generalist, never both. A team covers the whole stack, each part owned by someone who actually knows it.
Memory that survives people
We keep a living runbook: documented workflows, root-cause notes, recovery steps. Institutional knowledge that doesn't walk out the door, unlike consultants who implement and disappear. A fix done once doesn't have to be rediscovered later.
NetSuite + Celigo, one partner
The rare combination. NetSuite implementation firms rarely go deep on Celigo, and Celigo practices rarely know NetSuite deeply. Integration problems are usually NetSuite problems, so one team that owns both means no finger-pointing across the seam where things actually break.
A capacity budget, not a meter
You pick the number, the senior capacity you want on call each month, and we staff the right people across it and never exceed it. A team subscription, not a consulting retainer with a per-ticket meter running. Change the number any month as your needs change.
A window into the whole market
An in-house person only ever sees your business, and grows only as fast as you do. We work across a portfolio of brands all solving the same problems different ways, so you inherit the market's leading practices: the patterns, never another client's data or strategy.
Standing capacity on a rhythm, not break-glass.
You commit a consistent amount of senior capacity each month. We plan the work together on a cadence, the team executes the ongoing work, and the unexpected gets absorbed as part of it. The point isn't fast response after something breaks. It's that a team watching your systems every week catches most of it first.
Behind the standing team stands Vista Watch, Altura's continuous monitoring capability, the part of the model that keeps watch over client systems.
Ongoing
Proactive monitoring
Integration health, exception queues, and the paths that feed your close are checked on a set cadence, so most problems get caught and handled before you ever notice them.
Weekly
Written report
What was handled, what's in progress, what's queued, and what needs a decision: plain language, backlog visible, nothing important hiding in someone's inbox.
Biweekly
Tactical call
Your team and the pod plan the work together: sequence the next fixes and separate quick wins from work that should become a scoped project.
Quarterly
Governance review
Step back from the day-to-day: system health, integration stability, release readiness, and where the roadmap should go next.
What you're really buying
Reliability, then memory, then momentum, then insight.
The capacity budget is the mechanism. This is the ladder of what it actually buys you: each rung built on the one before it.
01
Reliability
The systems stay up and the close ties out, because someone who knows your environment is actually watching it: every week, not just when a ticket lands.
02
Memory
Every fix, exception class, and workaround is written down and owned. The institutional knowledge compounds instead of resetting every time a person changes.
03
Momentum
Steady, planned improvement on a cadence, not a backlog that only moves when something is on fire. The system you invested in keeps getting better.
04
Insight
What the rest of the market is actually doing, brought to your stack: the leading practices you'd never see from inside a single business.
The math
A full-time hire is one salary, one skillset, and a single point of failure.
And they still can't know it all. Here's how a standing team compares to the usual ways brands try to cover NetSuite and Celigo.
| Option | Coverage | Continuity & memory | Cost shape |
|---|---|---|---|
| A full-time hire | One skillset, one person: a single point of failure | Knowledge walks out the door when they leave | A full-time salary plus benefits, recruiting, and ramp, committed whether or not you need that skillset every week |
| Block-of-hours / 1099 | Reactive, on-call only, no one owns the whole picture | Re-explain your business every time something breaks | Per-ticket math, unpredictable month to month |
| Vendor support (e.g. ACS) | Product support, not your operations or your integrations | A queue, not a team that knows your config | Annual contract, narrow scope |
| AlturaCare | NetSuite, Celigo, and accounting: the whole stack, owned | A living runbook and a consistent team that retains context | One monthly capacity budget you set and we never exceed |
We don't publish a fixed price because every environment is different. Request pricing and we'll size the capacity budget to your systems, support volume, and risk.
Emergency Care · peak-season add-on
Round-the-clock cover from Thanksgiving night to Cyber Monday.
For brands that do a large share of the year's volume in a single peak week, any disruption is expensive. Emergency Care is a distinct, planned add-on: continuous coverage through the highest-stakes days so a blocked order or a failing flow never becomes a lost weekend. Booked in advance: standing coverage, not an emergency line.
What having a standing team actually changes.
One growth-stage brand we work with was carrying recurring Celigo errors and reconciliation strain. With a team owning the environment, recurring errors dropped as exception classes gained owners and runbooks, Shopify reconciliation became trustworthy for ops and finance, and leadership could rely on the operating picture into close. See the named client work.
Frequently asked questions.
Still weighing a hire against a team? Request pricing and we'll walk the tradeoff for your environment.
What happens the day your NetSuite person quits?
Tell us about your environment and the systems work you keep needing, and we'll scope what a standing AlturaCare team looks like for your brand.