5 reasons mid-market companies outsource NetSuite management… and why it’s smarter than hiring in-house

What to do when NetSuite starts running the show instead of supporting your growth

You brought in NetSuite to bring order to your business. But now? The system’s chewing up more time than it’s saving.

Tickets backlog. Integrations get glitchy. Month-end close drags into week two. And your team — bright, capable, already stretched — is stuck in reactive mode.

If that’s where you are, you’re not alone. We see this all the time at Altura Innovation, especially with companies scaling fast across platforms like Shopify, Amazon, Celigo, 3PLs, and more. At a certain point, NetSuite becomes the bottleneck, not the boost.

That’s usually when companies start asking a smart question:

“Do we keep trying to manage this in-house… or is it time to bring in help?”

Here’s why more mid-market companies are turning to AlturaCare — our managed services program designed specifically for scaling product-based businesses — and why it’s often the smarter, better move than hiring in-house.

1. In-house hiring is expensive… and still leaves gaps

Let’s say you hire a NetSuite Admin. Great start. But as your operations grow more complex, one admin won’t cut it. You’ll need developers, integration specialists, finance-savvy pros, and someone who can manage projects across the stack.

That’s 4–5 headcount. $90K–$180K each. Plus benefits. Plus onboarding. And even then, your in-house team probably won’t cover every specialty.

With AlturaCare, you get fractional access to that entire cross-functional team without the full-time payroll. We scale with you, plug into your systems fast, and give you deep expertise from day one.

2. You get real depth, not just ticket-takers

NetSuite doesn’t exist in a silo. Neither should your support.

AlturaCare teams span developers, finance experts, integration pros, and solution architects. So when something breaks — say, a Celigo flow throws errors — we don’t just fix it. We look at how it impacts financials, inventory, order ops, and reporting. Then we fix it for good.

You don’t have to explain your stack over and over. We stay integrated, retain context, and work like an extension of your internal team.

3. You get proactive monitoring — not just firefighting

Most internal NetSuite teams operate reactively—fixing issues as they appear. AlturaCare takes a proactive approach, continuously monitoring your system health, catching errors early, and ensuring smooth system updates.

This lets you stay ahead of problems instead of chasing them.

This approach prevents issues before they cascade into outages or lost sales. In other words: less downtime, more uptime, and more confidence that your ERP can handle tomorrow’s volume.

4. Your internal team finally gets breathing room

IT leaders, finance directors, and ops managers tell us the same thing: they’re buried.

They want to focus on strategy — like automation, analytics, new sales channels — but they’re stuck clearing tickets and fixing broken flows.

With AlturaCare, your team gets space to think bigger. We handle the grunt work: error resolution, integration management, config changes, compliance checks. You focus on growth.

For many of our clients, this shift creates immediate ROI: faster decision-making, better data, and way less burnout.

5. You get consistency, not chaos

Maybe you’ve tried freelancers. Or a friend-of-a-friend NetSuite dev. Or a block-of-hours shop.

Those might work short-term. But when projects stall, documentation disappears, or someone ghosts mid-fix — you’re back to square one.

AlturaCare gives you a dedicated partner team. We learn your business, stay consistent, and build a roadmap that evolves with your systems. You’ll be ready when the next integration, acquisition, or BFCM wave hits.

Outsourcing NetSuite management isn’t giving up control — it’s how you take it back

Altura Innovation’s AlturaCare is a built-in partner for fast-growing companies feeling stuck. It’s not ad hoc support. It’s not a discount developer pool. It’s a smarter way to run your systems… without burning out your team or blowing up your budget.

Ready to regain control of your NetSuite?

If your NetSuite feels stuck in reactive mode, it’s time to move to a proactive model. AlturaCare helps mid-market companies stabilize, optimize, and scale their NetSuite environments — with engaged expertise, predictable billing, and measurable ROI.

Let’s talk about how AlturaCare can help your systems run as fast as your business.

Need more information? Visit our AlturaCare page or read our AlturaCare FAQ.